Warranty and Care Guarantee

At Treebute, we pour care into every tree, plant, and kit we deliver. Whether you've purchased a Treebute to honor a loved one or pet, to create a personal memorial, or as a meaningful gift, each one is meant to grow as a lasting expression of life and remembrance. 

Please note that live trees and plants are perishable items. Because of this, we are unable to accept physical returns of live plant material. All concerns are handled through the guarantee process below.

Our 30-day Guarantee

Every Treebute order is backed by a 30-day guarantee from the date of delivery. If something is not right, contact us within that window and we will make it right. After 30 days, we are unable to provide replacements, refunds, or credits on live plant material.

Please reference your order number and a brief description of the concern. We may ask for photos to help us understand the issue and confirm eligibility quickly.

For orders placed between November 1 and February 28, your coverage automatically extends through May 15. Dormant trees planted in winter need time to show growth in spring, and we want you to have the space to see that happen before your guarantee expires.

What qualifies for a replacement or refund

Your order may qualify if the tree or kit is a different variety than what you ordered, or if the item does not meet reasonable quality expectations upon arrival.

If your claim is approved, you may choose from three remedies: a replacement tree or kit, a full refund to your original payment method, or store credit. Refunds are processed within 5 to 7 business days of claim approval.

How to reach us

To submit a claim, email us at hello@treebute.com with your order number and a brief description of the concern. We may ask for photos to help us understand the issue and confirm eligibility. We aim to respond within one to two business days.

You can also reach us through the contact form

Delivery and your shipping address

Please double check your shipping address at checkout. Because our trees are living and perishable, deliveries that fail because of an incorrect address, an unavailable recipient, or a refused delivery may not be eligible for a free replacement or refund. If this happens, contact us and we will do our best to help you find a solution.

What is not covered:

Dormancy:

Trees shipped in fall and winter often arrive dormant, meaning they have dropped their leaves and paused growth for the season. A dormant tree is not a dead tree, and it will typically leaf out in spring.

Shipping stress: 

Live plants may look tired after shipment but typically recover well with proper watering, light, and time. Shipping stress is considered normal and is not a defect.

Natural variation:

Each tree and plant is unique, with natural differences in size, shape, and seasonal appearance. These variations are not considered defects.

Claims after 30-days:

Claims made after the 30-day inspection period are not eligible for replacement, refund, or credit.

Post-planting care:

Once planted, the health of your tree depends on care and environmental conditions outside our control. We cannot guarantee long-term survival after planting.

Cremation ashes without soil blend:

If you choose to incorporate cremation ashes, they must be combined with Treebute® organic soil blend. The blend is specifically formulated to balance the high pH and sodium levels found in ashes, making the planting environment safe for your tree. Incorporating cremation ashes without Treebute's organic soil blend will void the guarantee.

Non-plant items

Non-perishable components of your order, including accessories, containers, and add-on items, are eligible for return within 30 days of delivery in their original, unused condition. Please contact us before sending anything back so we can provide return instructions.

Our Commitment to You

While our warranty is limited to the process described above, we are committed to helping your tribute thrive. Every Treebute order includes detailed planting instructions, watering guidance, and ongoing care tips, and our team is here whenever you have questions.