Warranty and Care Guarantee

At Treebute, we pour care into every tree, plant, and kit we deliver. Whether you've purchased a Treebute to honor a loved one or pet, to create a personal memorial, or as a meaningful gift, each one is meant to grow as a lasting expression of life and remembrance.

Reporting a problem

Please notify us of any issues within 30 days of delivery. After this window, we are unable to provide replacements, refunds, or credits.

Contact us with your order number and a brief description of the concern. We may ask for photos to help us understand the issue and confirm eligibility quickly.

What qualifies for a replacement or refund

Your order may qualify if the tree or kit is a different variety than what you ordered, or if the item does not meet reasonable quality expectations upon arrival.

If your claim is approved within the 30-day window, Treebute will, at our discretion, send a replacement tree or kit, or issue a refund or credit for the affected item. If a return is needed, Treebute will arrange it at no cost to you.

What is not covered

Shipping stress:

Live plants may look tired after shipment but typically recover well with proper watering, light, and time. Shipping stress is considered normal and is not a defect.

Natural variation:

Each tree and plant is unique, with natural differences in size, shape, and seasonal appearance. These variations are not considered defects.

Claims after 30 days:

Claims made after the 30-day inspection period are not eligible for replacement, refund, or credit.

Post-planting care:

Once planted, the health of your tree depends on care and environmental conditions outside our control. We cannot guarantee long-term survival after planting.

Cremation ashes without soil blend:

If you choose to incorporate cremation ashes, they must be combined with Treebute® organic soil blend. The blend is specifically formulated to balance the high pH and sodium levels found in ashes, making the planting environment safe for your tree. Incorporating cremation ashes without Treebute's organic soil blend will void the warranty.

Our Commitment to You

While our warranty is limited to the process described above, we are committed to helping your tribute thrive. Every Treebute order includes detailed planting instructions, watering guidance, and ongoing care tips, and our team is here whenever you have questions.

A Living Tribute That Grows In Memory

Complete Treebute® memorial tree kits, shipped ready, with a personalized message and a planting guide inside.

Memorial Tree Kits Starting at $79.95 Shop Treebute® Memorial Trees

When you cannot be there in person, a memorial tree gift, delivered to the door, is a way to send your presence with you. It tells the family the loss is being held in mind, and it gives them something living to keep close. A Treebute® arrives as a complete kit so the gift is ready the moment it lands on the porch, no nursery trip required and no planting plan needed up front.

Treebute makes this simple on purpose. Choose the tree, write a personalized memorial message, and we ship a complete kit to the recipient. They plant when they are ready, indoors or out, with or without ashes.

The Three Steps of a Delivered Memorial Tree Gift

1. You Choose
Browse trees by region, by occasion, and by indoor or outdoor planting. Add a personalized memorial message at checkout.
2. It Ships
The kit is packed at the nursery and delivered to the door, with tracking sent as soon as it leaves. The packaging is thoughtful, so the gift arrives as a gift.
3. They Plant
The recipient follows the included planting and care guide whenever they are ready. The tree becomes a living memorial they can return to for years.