Frequently Asked Questions

Common questions we receive from our Treebute® customers

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What’s included in a Treebute Kit?

Each Treebute Kit Includes

✓     Healthy tribute tree (size you select)

✓     Step-by-step planting & watering care guide

✓     Personalized memorial message

➕ Optional Add-Ons (Customize
Your Treebute Kit)

○     Planter (choose your style & size)

○     Premium potting mix (for indoor or patio planting)

○    Cremation-safe organic soil blend (for ashes, if/when you're ready)

Many customers plant without ashes - and that's just as meaningful.

Everything arrives together, ready to plant.

What is something meaningful I can send to a grieving friend?

A Treebute Kit is a heartfelt alternative to flowers. It’s a gift that honors both grief and growth. A Treebute is a thoughtful gift option - shipped nationwide, and includes everything needed to plant a tribute in the privacy of your own home.

Can I send this directly to someone as a gift?

Yes! We ship directly to them with a personalized message card from you. Many customers send trees to friends and family across the country - it's a meaningful way to show support when you can't be there in person.

What if they're not ready to plant right away?

That's completely normal. The kit can sit for weeks or months until they're ready. Many customers plant on significant dates like birthdays or anniversaries. The tree waits for them - no pressure.

Is a memorial tree an appropriate sympathy gift?

Memorial trees are one of the most universally appreciated sympathy gifts. Unlike flowers that wilt or food that expires, a living tree offers lasting comfort and something to tend during grief. It's a safe, meaningful choice for any relationship.

What can I do with my pet's ashes?

Many people find comfort in creating a peaceful, lasting tribute with their pet’s ashes. Treebute Kits help you do just that -by turning ashes into something living. It’s a gentle ritual that brings comfort, connection, and healing. We designed Treebute Kits to be a solution for all - or some - of your pet's cremation ashes. You decide what feels right.

What if I don't have my animal's ashes?

No ashes? No problem. Your love still grows. Treebute Kits are designed to honor the life of your beloved pet - with or without cremated remains. Whether you didn’t choose cremation, or the ashes weren’t returned to you, or maybe you simply want to honor your pet’s memory symbolically - Treebute is still a perfect way to celebrate the love you shared.

Can I use this indoors?

Yes! Treebute Kits are thoughtfully designed to include several indoor-friendly tree options, making them ideal for apartments or homes without outdoor planting space.

How do I send a Treebute Kit to someone else?

During checkout, just enter the recipient’s name and shipping address. You can also add a personalized message, and we’ll include it with their kit.

Please pay special attention to any state shipping restrictions - these are listed in each product. For example, stone fruit trees (apples, peaches, pears, plums, and cherries) restrictions for California.

Please contact us for any questions on state shipping restrictions and suggested alternatives. We want to help!

Can Treebute Kits be used with cremation ashes?

Yes - Treebute offers the option to add Treebute® organic soil blend in the Treebute Kits. Specially formulated to safely mix with cremation ashes and offset the naturally high pH and sodium level, creating a nurturing foundation for tree growth.

Your tree is meaningful with or without ashes - this is simply another way to honor someone you love.

Can I plant the tree without using ashes?

Of course. While Treebute Kits are cremation-friendly, you can plant them with or without ashes. It is a beautiful tribute either way.

What if they don't have ashes - or don't want to use them?

That's perfectly fine. Many people plant memorial trees without any ashes - the tree is meaningful as a living tribute on its own. Our cremation-safe soil is an optional add-on for those who want it.

What if they've never planted anything before?

Our kits include simple, beginner-friendly instructions. Most customers complete planting in 30-60 minutes. The trees we select are hardy and forgiving.

Do I need gardening experience to use a Treebute Kit?

Not at all. Our kits are designed to be beginner-friendly with clear, simple instructions and everything s needed to get started. Planting a Treebute is a gentle, healing experience - no green thumb required.

How long does shipping take?

Most orders ship within 2-3 business days and arrive within 5-7 business days. We'll send tracking information as soon as your kit ships.

If an item is marked "Pre-Sell", than it might have a different shipping date. This is typically associated with tropical trees and plants that need to wait until warmer spring months to ship.

What's your return policy?

We want you to be completely satisfied. If there's any issue with your tree, contact us within 30 days and we'll make it right.

What is the best soil for a memorial tree planted in a container?

A high-quality potting mix designed for trees or shrubs is best. Avoid heavy
garden soil, which compacts and traps water.



What makes Treebute different from other sympathy gifts?

Unlike flowers that fade, Treebute Kits grow into something lasting. They’re beautiful, meaningful, and giftable.

I wanted to create a Group Tree Gift but don't see how?

We’re still offering our flagship full-service memorial Grpi[ Tree Gifts. Please reach out via email or phone call to get started. .

How do I start a new Treebute campaign?

Treebute's full-service group tree gifts are still available! Please contact us directly by phone or email with 'Group Tree Gift' in the subject line. When starting a Group Tree Gift, we will need some information for the recipient and who the gift is in memeory of.