Frequently Asked Questions

Common questions we receive from our Treebute® customers

Collapsible content

I wanted to create a Group Tree Gift but don't see how?

If you are having trouble locating the Group Tree Gift option, don’t worry—we’re still offering our flagship full-service memorial tree gifts. Our new website is "a work in progress", so please reach out via email, our contact form, or live chat and we’ll walk you through it step-by-step.

What can I do with my pet's ashes?

Many people find comfort in creating a peaceful, lasting tribute with their pet’s ashes. Treebute Kits help you do just that—by turning ashes into something living. It’s a gentle ritual that brings comfort, connection, and healing. We designed Treebute Kits to be a solution for all - or some - of your pet's cremation ashes. You decide what feels right.

How do I start a new Treebute campaign?

Treebute's full-service group tree gifts are still available! (Our new website is a work in progress) Please email us with 'Group Tree Gift' in the subject line. Your only obligation is to provide us with some information on the Recipient and who the gift is in memeory of - and sharing the private URL link we'll provide to you with others.

Can Treebute Kits be used with cremation ashes?

Yes—Treebute Kits are specially designed to incorporate cremation ashes in a safe, natural way. Whether you’re memorializing a person or a pet, it’s a healing way to turn grief into growth.

What is something meaningful I can send to a grieving friend?

A Treebute Kit is a heartfelt alternative to flowers—something your friend can nurture, visit, and remember for years to come. It’s a gift that honors both grief and growth. Treebute Kits are a thoughtful gift option - shipped nationwide, and include the key items needed to plant a tribute at home.

Treebute Kits include the key items, but what else do I need to plant my tree?

For an indoor tree, you will also need a bag of high quality potting mix (to fill the planting container), a hand shovel, and a plastic or terra cota saucer tray to catch excess water. We also recommend a wheeled dolly to easily rotate or rmove your tree. Gardening gloves are nice to have.