About
Warranty Coverage:
- Tree Health and Growth: The tree will show signs of healthy growth, including leafing out in the spring and not exhibiting any symptoms of disease or severe pest infestation.
- Replacement: If the tree dies or is deemed unhealthy by one of our partners within one year of planting, we will replace it with a similar tree at no cost to the customer.
- Installation: Any replacement tree will be installed by professionals to ensure proper planting procedures are followed.
Exclusions:
This warranty does not cover the following conditions:
- Negligence or Improper Care: Damage or death due to improper watering, fertilization, or maintenance by the customer.
- Acts of Nature: Damage caused by extreme weather conditions, natural disasters, or environmental factors beyond our control.
- Accidental or Intentional Damage: Damage resulting from physical harm, such as that caused by animals, vehicles, construction activities, or crime.
- Labor costs for the replanting.
Customer Responsibilities:
To maintain the validity of this warranty, the customer must:
- Proper Watering: Ensure the tree receives adequate water, especially during dry periods.
- Mulching: Keep a proper mulch ring around the base of the tree, avoiding mulch contact with the trunk.
- Monitoring: Regularly inspect the tree for signs of pests or disease and notify us promptly if any issues arise.
Claim Process:
To make a warranty claim, the customer must contact Treebute (314-254-8821 or
[email protected]) and provide photographs of the tree and a description of the problem. One of our arborists may need to inspect the tree to determine if it qualifies for replacement under this warranty.
Agreement:
By purchasing this warranty, the terms and conditions stated above are accepted.
